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HOW THE PROCESS WORKS
Using your hearing benefits is easier than you might think.
Step 1 – Verify Your Benefits
The first step is determining what hearing aid benefits are available through your insurance plan. Simply contact us and provide your insurance information, and we'll work directly with your hearing benefit provider to verify your eligibility, explain your available benefits, and answer any questions you may have.
We'll review important details such as your hearing aid coverage, any applicable copayments or deductibles, referral or authorization requirements, and the hearing aid technology available through your specific hearing benefit program. Our goal is to give you a clear understanding of your benefits before scheduling your appointment, so you can make informed decisions with confidence and avoid unexpected surprises.
Step 2 – Schedule Your Appointment
Once we've verified your hearing aid benefits and confirmed your eligibility, we'll contact you to schedule a convenient appointment. Because Empathy Hearing Aid Center is a mobile hearing practice, we'll come directly to your home, workplace, or senior living community whenever possible, making the process comfortable and convenient.Before your appointment, we'll review what to expect, answer any questions you may have, and explain any referral requirements, authorization requirements, or patient responsibilities associated with your specific hearing benefit program. Our goal is to ensure you feel informed and prepared before your hearing evaluation* begins.We'll also discuss your hearing concerns, current hearing aids (if applicable), and any communication challenges you'd like us to address during your visit, allowing us to tailor your appointment to your individual needs.
Step 3 – Personalized Hearing Evaluation*
Your appointment begins with a hearing evaluation* for hearing-aid selection and fitting performed in the comfort of your home. We'll take the time to discuss your hearing concerns, medical and hearing history, daily lifestyle, communication challenges, and the listening environments that are most important to you.During your evaluation, we'll assess your hearing ability using professional diagnostic equipment and explain your results in clear, easy-to-understand language. If hearing aids are appropriate, we'll review your available hearing solutions, discuss the latest hearing technology and features, and answer any questions you may have.Our goal is not only to evaluate your hearing, but also to understand how hearing loss affects your everyday life. This personalized approach allows us to recommend hearing solutions that best fit your hearing needs, lifestyle, communication goals, and available insurance benefits.
*Hearing evaluations are performed for the purpose of hearing aid selection, fitting, programming, and dispensing services.
Step 4 – Review Your Hearing Solutions
Based on your hearing needs and available benefits, we'll review the hearing aid options available through your hearing benefit program and answer any questions you may have. Once you've selected your hearing aids, we'll coordinate directly with your hearing benefit provider to process the order and submit the appropriate paperwork.
Depending on your insurance plan, your hearing benefit provider may pay their portion of the hearing aid cost directly, while you are responsible only for any applicable copayment, deductible, or patient responsibility. We'll explain all costs before your hearing aids are ordered, so you'll know exactly what to expect with no surprises.
Step 5 – Professional Fitting & Ongoing Care
Once you've selected your hearing aids, we'll professionally fit and program your devices, verify performance using Real Ear Measurement (REM) verification when appropriate, and provide the education and support needed to help you get the most from your new hearing aids.
Depending on your hearing benefit program and insurance coverage, your benefits may include a specified number of follow-up appointments or home visits during your service period, which is often up to one year after your hearing aids are dispensed. We'll explain your available follow-up care and any covered services before your hearing aid fitting, so you'll know exactly what to expect.
Understanding Your Follow-Up Care
Receiving your new hearing aids is only the beginning of your hearing journey. Like any advanced piece of technology, hearing aids require ongoing adjustments, maintenance, cleaning, and occasional programming changes to continue performing at their best as your hearing needs and lifestyle change over time.
Understanding Your Follow-Up Benefits
Most hearing benefit programs include an initial period of follow-up care after your hearing aids are dispensed. Depending on your specific insurance or hearing benefit plan, this may include a predetermined number of follow-up appointments or home visits, while other plans may provide covered follow-up care for a specific period of time, such as up to one year.
We'll review the follow-up benefits available through your plan so you understand what services are included and how long those benefits remain available.
Once your covered follow-up period has ended, you may still choose to continue receiving professional hearing care. Regular maintenance and follow-up services can help keep your hearing aids performing properly while allowing your hearing care to adapt as your needs change over time.
Ongoing Hearing Care May Include:
- Professional hearing aid cleanings and routine maintenance
- Programming adjustments as your hearing needs or listening environments change
- Real Ear Measurement (REM) verification, when appropriate
- Software and firmware updates for compatible hearing aids
- Annual hearing evaluations* to monitor changes in your hearing and determine whether programming adjustments or hearing aid modifications may be beneficial
- Counseling and patient education
- Troubleshooting and technical support
- Continued hearing care and follow-up support
After Your Covered Service Period
Once the follow-up services included with your hearing benefit have been used or the covered service period has ended, additional appointments or services may involve a fee.
The amount and structure of those fees may vary depending on your hearing benefit program, the services needed, and your individual coverage. Any applicable charges will be explained before services are provided, so you'll know what to expect before deciding how you would like to proceed.
Many patients choose to continue routine professional care even after their original benefit period has ended because hearing needs, hearing aid performance, and technology can change over time.
Our goal is to provide consistent, long-term support that helps you get the greatest possible benefit from your hearing aids and continue hearing comfortably and confidently for years to come.
*Hearing evaluations are performed for the purpose of hearing aid selection, fitting, programming, and dispensing services.