Privacy Policy

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Effective Date: August 21, 2026
Last Updated: August 21, 2026

At Empathy Hearing Aid Center (“Empathy Hearing Aid Center,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you choose to share with us.

This Privacy Policy explains the types of information that may be collected when you visit our website, contact us online, or use website-based services; how that information may be used; and the steps we take to help protect it.

This policy applies to information collected through the Empathy Hearing Aid Center website. Additional privacy requirements or notices may apply to information collected in connection with hearing care services.

When you contact Empathy Hearing Aid Center through our website, we may collect information that you voluntarily provide, including:

• Your name
• Phone number
• Email address
• Information submitted through contact or appointment-request forms
• Information about the hearing care services you are interested in
• Information included in messages or questions you send to us

We use this information primarily to respond to your inquiry, communicate with you, assist with appointment requests, and provide information about services you have requested.

General website contact forms are not intended for sending detailed medical records or other highly sensitive information.

Please do not submit Social Security numbers, financial account information, detailed medical records, or other highly sensitive information through a general website contact form unless specifically requested through a secure method provided by us.

When you visit our website, certain information may be collected automatically by our website platform or other technologies used to operate the site.

This may include information such as:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website or source
• General interaction with the website

This information may be used to operate and maintain the website, understand how visitors use it, improve website performance, and enhance the visitor experience.

Information collected through our website may be used to:

• Respond to questions and inquiries
• Process appointment or service requests
• Communicate with you regarding appointments or hearing care services
• Provide information you have requested
• Assist with customer service or support
• Improve our website, educational resources, and visitor experience
• Maintain website security and functionality
• Comply with applicable legal and regulatory requirements

We do not use information submitted through our website for purposes unrelated to the reason it was provided except as permitted or required by law.

If you provide your telephone number when contacting Empathy Hearing Aid Center, we may use that number to respond to your inquiry or communicate with you regarding appointments, services, repairs, hearing aids, or other matters related to your request or care.

If text messaging is used, standard message and data rates imposed by your wireless carrier may apply.

Providing a telephone number through a general inquiry does not automatically enroll you in unrelated promotional text-message campaigns.

You may ask us to stop nonessential text communications at any time.

Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, understand website traffic, and improve the visitor experience.

These technologies may collect information such as browser type, device information, pages visited, and general website activity.

Some cookies may be provided by third-party services integrated into the website.

Most web browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may affect how some website features function.

Empathy Hearing Aid Center may use third-party service providers to help operate our website, communicate with visitors, process requests, display maps or reviews, provide analytics, or support other business functions.

These service providers may receive information only as reasonably necessary to provide their services or as otherwise permitted by law.

Empathy Hearing Aid Center does not sell or rent your personal information.

Third-party providers may maintain their own privacy policies and security practices. We encourage you to review those policies when interacting directly with a third-party service.

If online payment options are made available, payment transactions may be processed through a third-party payment provider.

Empathy Hearing Aid Center does not intend to collect or store complete credit or debit card information through general website contact forms.

Information provided directly to a payment processor is subject to that provider's privacy and security practices.

Information relating to your hearing or healthcare may be subject to additional privacy protections under applicable federal or state law.

When applicable, protected health information is handled in accordance with our healthcare privacy practices and legal obligations.

This website Privacy Policy does not replace any separate Notice of Privacy Practices or other healthcare privacy notice that may apply to protected health information collected or maintained in connection with hearing care services9. External Websites and Resources

Our website may contain links to websites operated by hearing aid manufacturers, insurance or hearing-benefit administrators, educational organizations, research institutions, social media platforms, or other third parties.

These external websites are not controlled by Empathy Hearing Aid Center, and we are not responsible for their content, privacy practices, or security.

Once you leave our website, information you provide is subject to the privacy policy and practices of the website you are visiting.

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no website, email system, electronic transmission, or method of electronic storage can be guaranteed to be completely secure.

For this reason, we encourage visitors not to transmit highly sensitive information through ordinary email or general website contact forms.

Our website is intended primarily for adults seeking information about hearing care for themselves or others.

We do not knowingly use our website to solicit personal information directly from children. If you believe that a child has submitted personal information to us through the website without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

You may contact us if you would like to:

• Ask questions about how information you provided is being used
• Request correction of inaccurate contact information
• Request that certain communications stop
• Ask questions about our website privacy practices

Certain information may need to be retained when required or permitted for healthcare, legal, regulatory, recordkeeping, fraud-prevention, or legitimate business purposes.

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or applicable requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the Last Updated date will be revised.

We encourage visitors to review this page periodically for the most current information about our privacy practices.

If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact:

Empathy Hearing Aid Center

PO Box 5716

Norco, CA 91752

Phone: 951-268-0097
Email: Juan@empathyhearingaidcenter.com

Please do not send Social Security numbers, financial account information, or detailed medical records through ordinary email.